Effective Date: November 06, 2025
Last Updated: November 06, 2025
1Win India (“we,” “us,” “our,” or “1Win”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our platform, including the website, mobile app, casino games, sports betting services, and related features. By accessing or using 1Win India, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.
This Policy applies to all users in India and complies with applicable laws, including the Curacao Gaming regulations under License No. 8048/JAZ2018-040. We operate as 1WIN N.V. and focus on providing a safe, fair, and enjoyable experience for Indian players.
1. Information We Collect
We collect information to provide, improve, and personalize our services. This includes:
a. Information You Provide Directly
- Registration Data: Phone number, email address, username, password, and linked social media details.
- Profile Information: Date of birth, preferred language (e.g., Hindi, English), and currency (primarily INR).
- Verification Data: Identity and address proof for mandatory KYC compliance before withdrawals.
- Payment Details: UPI ID, wallet info, or cryptocurrency addresses for local methods.
- Communication Data: Messages via live chat, email, or Telegram.
- Preferences: Betting history, favorite sports, and bonus claims.
b. Information Collected Automatically
- Device and Usage Data: IP address, device type, browser, app version, session duration, and interactions.
- Location Data: Approximate location via IP for compliance and fraud detection.
- Cookies and Tracking Technologies: Essential for functionality, analytical for performance, and marketing for promotions. Manage via browser settings.
- Log Data: Timestamps of activities and traffic monitoring.
c. Information from Third Parties
- Payment Providers: Transaction confirmations.
- Partners and Affiliates: Referral data.
- Social Media: Basic profile info if linked.
- Verification Services: Identity confirmation data.
We avoid collecting unnecessary sensitive information.
2. How We Use Your Information
We use your data to:
- Process registrations, deposits, withdrawals, bets, and games.
- Personalize recommendations, bonuses, and live dealer experiences.
- Ensure security, verify age (18+), and comply with regulations.
- Improve app features, live streaming, and notifications.
- Communicate transactional and promotional messages (opt-out available).
- Conduct analytics and marketing with consent.
- Meet legal obligations.
3. Sharing and Disclosure of Information
We do not sell your data. Sharing occurs only with:
- Trusted service providers under confidentiality agreements.
- Affiliates for promotions.
- Authorities for legal compliance.
- In business transfers with notice.
- Aggregated/anonymized data for insights.
4. Data Security
- SSL/TLS encryption in transit and at rest.
- Optional 2FA, password hashing, and staff access controls.
- Real-time fraud detection and regular testing.
- Breach notification per regulations.
You must keep credentials secure.
5. Data Retention
- Active account data retained as needed, plus 5 years post-closure.
- Transactions: 7 years.
- Deleted data anonymized within 30 days, subject to legal holds.
Request deletion via support.
6. Your Rights and Choices
- Access, correct, delete, or port your data.
- Object to or restrict processing.
- Withdraw consent for cookies/promotions.
- File complaints with us or regulators.
Contact support to exercise rights; response within 30 days.
Manage cookies, notifications, and marketing preferences in settings.
7. Children’s Privacy
Services for 18+ only. Minor data deleted immediately if detected.
8. International Data Transfers
Data may transfer outside India with adequate safeguards.
9. Changes to This Policy
Updates posted with new date. Continued use implies acceptance. Significant changes notified.
10. Contact Us
- Live Chat: 24/7 (Hindi/English).
- Email: Available via Help Center.
- Telegram: For updates and support.
- Help Center: Self-service guides.
Play responsibly!